• [PHONE SCAM ALERT] Unsolicited calls have been made to some individuals asking for bank account numbers to claim a prize in the 'Be A Changi Millionaire' promotion. Changi Airport Group (CAG) is committed to protect our customers' information. We will not ask for confidential information like bank account or credit card numbers. Should you receive calls claiming to be from CAG or our representatives regarding Changi Millionaire, let us know at [email protected] or +65 9664 9826.
  • Please note that the OneChangi ID service is not available on 7 Nov from 01:00 to 05:00 (SG time) due to a system enhancement. We apologise for any inconvenience encountered.

    For the crediting of Changi Rewards points earned during the maintenance period, please write to us with your attached receipts at [email protected]

  • [Advisory]?There will be lane closures at PIE Exit 1 towards Airport Boulevard from 5 to 19 December 2019. Drivers are advised to approach with caution and expect delays.
  • Airport Emergency Service

    We provide a Category 10 level of fire protection, the highest possible fire protection coverage in accordance to ICAO standards.
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    Airport Emergency Service Team

    Highly trained and always ready, the Airport Emergency Service (AES) comes to the rescue of local celebrity, Michelle Chia, in less than a moment's notice.

    Find out more about the rarely seen, but always on the get-go AES Team and their machines.
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    Other Behind Changi Episodes

    Airport Emergency Plan

    The Airport Emergency Plan at Changi coordinates the efforts of mutual aid agencies within the airport and its immediate vicinity. The AES team is responsible for managing the Airport Emergency Plan and takes charge of the rescue and fire-fighting and other crash site operations of this plan. ?

    This plan is tested annually in the form of full-scale aircraft crash exercises with good support from the mutual aid agencies. AES also responds to other emergency situations within the airport. This includes response to dangerous goods incidents or bomb warnings, as well as chemical or biological threats.

    Safety Infrastructure

    At all times, AES fire-fighting vehicles respond to the scene of an aircraft accident in 2 minutes, not exceeding 3 minutes and bring the fires under control within a minute upon arrival. This is swiftly followed by rescue and evacuation efforts to nearby medical facilities.

    In line with ICAO's recommendation to deal with aircraft crashes in the waters surrounding the airport, AES is equipped with sea rescue capabilities. It has a fleet of emergency resources based in a Sea Rescue Base off the waters of Changi Airport. Operating highly specialised emergency vessels and equipment in the event of aircraft incidents out at sea, the Sea Rescue Base is also the only hovercraft operator in Singapore.

  • Aerodrome Safety

    The Aerodrome Safety Unit is involved in implementing and maintaining an effective and robust safety management system as well as ensuring compliance with safety regulatory requirements.

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    Safety management system

    All levels of management and staff are committed to adopting leading practices in managing safety and risks, in line with international and national standards to achieve the highest level of safety performance.

    The Aerodrome Safety Unit (ASU) is involved in implementing and maintaining an effective and robust safety management system as well as ensuring compliance with safety regulatory requirements. The core functions of the ASU are to:

    • Ensure that all safety processes within the organisation are aligned
    • Monitor the safety performance of operational groups
    • Manage the confidential hazard identification process
    • Provide guidance and advice on safety management matters

    Safety reporting

    Changi Airport Group is committed to the establishment of a process where hazards that are likely to jeopardise safety or weaken safety defences are proactively identified and managed.

    The online hazard reporting application is a voluntary and confidential reporting system that is managed by the ASU. It provides a channel for airport users to report hazards and offer suggestions to address the hazards. No action shall be taken against any personnel who reports a safety concern unless it is due to an illegal act, gross negligence, and/or deliberate or wilful disregard of regulations or procedures.

    In addition to the online hazard reporting channel, airport users who wish to report hazards which require immediate attention may do so at the following 24/7 hotline numbers:

    • +65 6541 2424 (Changi Airport)
    • +65 6481 5077 (Seletar Airport)

  • Aviation Security

    Ensuring the safety and security of passengers is critical to all our operations. That is why, at Changi Airport, we implement the strictest security measures in line with ICAO recommendations.

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    Security Videos

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    To better inform our staff and visitors on airport security in Changi, we have prepared airport security videos in various languages.

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